Last updated 6 October 2021

Thank you for visiting Guida Health's website and for taking the time to read our Privacy Policy. By using our products and services you agree to the following Privacy Policy, which, together with the Terms and Conditions, govern your access to and use of Guida Health's Website, Products and Services. Guida Health reserves the right to amend this Privacy Policy time to time.

Your privacy is important to us. It is Guida Health's policy to respect your privacy regarding any information we may collect from you across our Websites, http://guida.com.au, http://guidahealth.com, and http://guida.com.au, other sites we own and operate, and other Products and Services.

We only ask for Personal Information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

Personal Information means information that alone or when in combination with other information may be used to readily identify, contact, or locate you, such as: name, address, email address, or phone number, as well as payment information. We do not consider Personal Information to include information that has been anonymised so that it does not allow a third party to easily identify a specific individual. We collect, retain and process Personal Information about Users (as defined below) in order to provide Guida Health and for the other purposes described in this Privacy Policy.

We collect Personal Information when you: visit Guida Health’s Website; use Guida Health's Products and Services; and communicate with us. We also collect information, such as anonymous usage statistics, by using cookies, screen recordings, activity heatmaps, chat logs, all server data, and other similar technology as you use Guida Health. To interact with Guida Health, you may need to provide Personal Information, such as your name, email address. You may also provide other optional information, such as, but not limited to: gender, age, and health status. We may collect Personal Information through your communications with our customer-support team.

Cookies, Automatic Data Collection, and Related Technologies: Guida Health collects and stores information that is generated automatically as you use it, including your preferences and anonymous usage statistics. When you visit Guida Health, we and our third-party service providers receive and record information on our server logs from your browser, including your IP address, and from cookies and similar technology. Cookies are small text files placed in visitors’ computer browsers to store their preferences. Most browsers allow you to block and delete cookies. However, if you do that, Guida Health may not work properly. By using Guida Health, you are authorising us to gather, parse, and retain data related to the provision of Guida Health. We store your Personal Information for as long as is necessary to provide Guida Health to you and as long as you have an account on Guida Health.

We use Personal Information to: provide Guida Health to you and to improve Guida Health; to operate, improve, and personalise the Products and Services we offer, and to give each user a more consistent and personalised experience when interacting with us; to provide you with information about products and services that we think may be of interest to you; for customer service, security, to detect fraud or illegal activities, and for archival and backup purposes in connection with the provision of the Services; for research and analysis purposes; to communicate with users; and to enforce our Terms and Conditions or other applicable policies. We may use [de-identified] aggregated information for any purpose, including for marketing purposes.

We use information, including Personal Information, for internal and service-related purposes and may provide it to third parties to allow us to facilitate Guida Health. We may use and retain any data we collect to provide and improve our services. In the future, we may use information, including Personal Information, to provide advertising on Guida Health and to facilitate transmittal of information that may be useful, relevant, valuable or otherwise of interest to you.

We may send emails to the email address you provide to us to verify your account and for informational and operational purposes, such as account management, customer service, or system maintenance. We may also send email and text messages to you when you choose to receive Guida Health Content (as defined in the Terms and Conditions) in this format.

We may anonymise and aggregate data collected through Guida Health and use it for any purpose, including for educational research and development and marketing purposes.

You may choose to participate in research studies conducted on Guida Health by answering questions in questionnaires. By answering questions in such questionnaires through Guida Health, you consent to take part in the research study and to have data collected through the questionnaires, including your name and other identifying information. We may share aggregate response data with third-parties.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

We take steps designed to secure your information from unauthorised access or use. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintentional disclosure.

Our Website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies. Your continued use of our Website will be regarded as acceptance of our practices around privacy and personal information.

If you have any questions about how we handle user data and personal information, please contact us: hello@guida.com.au.

This Policy is effective as of 6 October 2021.