Last updated April 8, 2026

This Privacy Policy describes how GUIDA, also referred to as “we”, “us”, or “our”, collects, uses, and discloses your personal information when you visit our website, make a purchase, contact us, or otherwise interact with us through our services.

By using this website and our services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.

GUIDA operates this website and related services. In this Privacy Policy, “you” means any visitor, customer, or other person whose personal information we collect.

We may collect personal information in a number of ways, depending on how you interact with us.

This may include:
- Your name
- Email address
- Phone number
- Billing address
- Shipping address
- Account details
- Order details
-Any information you provide when contacting us

When you use our website, we may automatically collect certain information about your device and usage, including:
- IP address
- Browser type
- Device type
- Pages viewed
- Referring website
- Time spent on the site
- Interactions with the site, emails, or advertisements

This information may be collected using cookies, pixels, and similar technologies.

We may also receive information from third parties that help us operate our business, including:
- Shopify
- Payment processors
- Shipping and fulfilment providers
- Analytics providers
- Advertising and marketing platforms

We may use your personal information to:
- Process and fulfil orders
- Manage payments, shipping, returns, and exchanges
- Communicate with you about your orders or enquiries
- Provide customer supportimprove our website, products, and services
- Detect and prevent fraud or misuse
- Send marketing communications where permitted
- Show you relevant advertising
- Comply with legal obligations
- Enforce our terms and protect our business

We use cookies and similar technologies to operate and improve our website, understand how visitors use it, and support analytics and marketing activity.

You can usually control cookies through your browser settings. Please note that disabling cookies may affect how the site functions.

We may share your personal information with trusted third parties where necessary to operate our business, including:
- Website and ecommerce providers
- Payment processors
- Shipping and fulfilment partners
- IT and cloud service providers
- Analytics providers
- Marketing and advertising partners
- Professional advisers
- Legal or regulatory authorities where required by law

We may also disclose your information where necessary to protect our rights, respond to legal requests, or in connection with a business restructure, sale, or similar transaction.

We may use your personal information to send you updates, promotions, and marketing communications by email or other channels where permitted by law.

You can opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.

We may also use data collected through cookies and similar technologies to help show you more relevant advertising on other platforms.

We retain personal information only for as long as reasonably necessary to:
- Provide our services
- Maintain business and transaction records
- Comply with legal obligations
- Resolve disputesen
- Force our agreements

How long we keep information will depend on the nature of the information and the reason it was collected.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

That said, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Depending on where you are located, you may have rights in relation to your personal information, including the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Opt out of direct marketing communications

To make a request, please contact us using the details below. We may need to verify your identity before responding to your request.

Your personal information may be stored or processed outside your country, including by third-party service providers we use to operate our business.

Where required, we take reasonable steps to ensure that any overseas handling of your personal information is subject to appropriate safeguards.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing them with your information.

Our website and services are not directed to children, and we do not knowingly collect personal information from children.

If you have any questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a complaint, you can contact us at:

GUIDA
hello@thomasguida.com
102/35 Johnston StCollingwood VIC 3066