Shipping & Returns

Shipping

We use specialised furniture couriers to ensure safe and reliable delivery across all Australian capital cities. If you live in a remote area, please contact us prior to purchase so we can assist in arranging delivery to your location.

Unless otherwise specified at checkout, the product price does not include shipping, and shipping costs will be determined based on your location and item size. For an accurate shipping quote, we recommend reaching out before purchasing. If the purchase is already made, we will contact you with the final shipping details and any additional charges.In the event of cancellation after purchase, a non-refundable 10% restocking fee will apply.

Refunds

Refunds will be processed once the returned product has been received, inspected, and approved by our team. We will notify you of the approval or rejection of your refund.

If approved:
- Refunds will be issued to the original payment method.
- Transaction processing fees charged by payment providers are non-refundable.
- Shipping costs are non-refundable.
- Refunds may take 5-10 business days to process, depending on your payment provider.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item following the process above and place a new order.

Returns

We accept returns on eligible products within 14 days of delivery, provided the item is in its original unused condition and packaging. To initiate a return, please contact us at hello@thomasguida.com with your order number and details of the return request.

Please note:
- Returns due to change of mind are not accepted.
- Returned items must be unused, unassembled, and in their original packaging.
- Items purchased on sale or as part of a promotion are final.
- We do not accept returns for custom-orders under any circumstances.
- A restocking fee of 10% may apply to cover payment processing fees and handling costs.
- Customers cover return shipping and assume all risk for loss or damages during return.

Damaged or Defective Items

We do not accept returns for defects or damage resulting from improper use, care, or assembly. If your item arrives damaged or defective due to manufacturing issues, please contact us within 48 hours of delivery with photos of the damage. We will work with you to resolve the issue, whether through a replacement, repair, or refund.